FAQs

New Again Auto Repair

Have an auto repair-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • How long does it take to get an estimate?

    Our team strives to provide estimates within one business day of your inquiry. We understand the importance of timely information for our customers. When you need auto collision repair in Silver Spring, MD, reach out to New Again Auto Repair today for an estimate!

  • Do you provide any guarantees?

    We offer a lifetime guarantee on all collision repairs performed by our auto mechanics in Silver Spring, MD. This demonstrates our confidence in the quality of our work and provides peace of mind to our customers. Call New Again Auto Repair today!

  • What services do you offer?

    We provide comprehensive auto repair services, from oil changes and brake repairs to alignments and more.

  • Are you certified to work on all vehicle makes and models?

    Yes, our ASE-certified and I-CAR-certified technicians are trained to work on all makes and models, both domestic and foreign.

  • Do you offer Maryland state inspections?

    We do not offer state inspections at this time.

  • How do I schedule an appointment?

    You can schedule an appointment by calling us directly, visiting our website, or stopping by the shop during business hours.

  • Do you accept walk-ins?

    No, please call to schedule an appointment to get your car serviced.

  • Do you work with insurance?

    Yes, as one of the top auto repair shops in Silver Spring, MD, we collaborate directly with insurance companies to streamline the repair process for our customers. This helps to minimize hassle and ensure a smooth experience.

  • How long will my repair take?

    It depends on the type of service. We’ll provide an estimate when you drop off your vehicle, and we aim to deliver estimates within one business day of your request.

  • Do you offer towing services?

    Yes, we partner with local towing companies to provide 24/7 towing to our shop.

  • Is there a warranty on your repairs?

    Absolutely. We offer a 12-month/12,000-mile warranty on most parts and labor. Some parts may carry extended manufacturer warranties.

  • Do you offer financing or payment plans?

    We do not offer financing or payment plans.

  • Can I wait while my car is being serviced?

    Yes, we have a clean and comfortable lobby with free Wi-Fi, coffee, and magazines.

  • Do you provide shuttle service or loaner cars?

    We do not provide shuttle service or loaner cars.

  • What are your hours of operation?

    We’re open Monday through Friday from 8:00 AM to 6:00 PM, and Saturdays from 8:00 AM to 12:00 PM. Closed on Sundays.

  • Do you use OEM or aftermarket parts?

    We use high-quality OEM (Original Equipment Manufacturer) parts whenever possible, but we also offer premium aftermarket options based on your preference and budget.

  • Can you service hybrid or electric vehicles?

    Yes, our team is equipped and trained to service most hybrid and electric vehicles.

  • Can I drop off my car after hours?

    Yes, we have a secure key drop box for after-hours drop-offs. First you must call us or make an appointment. Once we have confirmed the appointment, you must let us know at what time you will leave your vehicle. You must park the vehicle in front of our facilities. Thank you for trusting in New Again Auto Repair!